TRADE TERMS & CONDITIONS
TERMS & CONDITIONS
Thank you for considering the Mairi Helena collection for your business. We are delighted to be working with you. Please find below our T&C of orders.
Up to 7 working days if in stock.
If not in stock, then we are currently operating on a lead time of:
Wallpapers: 2-3 weeks
Fabrics: 3-4 weeks
Cushions: 6-7 weeks
Lampshades: 3-4 weeks
Orders can be placed via email to: firstname.lastname@example.org
Minimum order values apply on first orders after which our general T&Cs apply.
Delay of Delivery
Quoted delivery dates are approximate and Mairi Helena shall not be held responsible for any delay or failure in performance for any cause beyond Mairi Helena’s control.
Orders are on a pro-forma invoice basis. All stock remains the property of Mairi Helena until all outstanding invoices have been settled. It is the customer’s responsibility to ensure that each order placed is complete and accurate.
There is no obligation to accept return of goods ordered in error. Whilst every care is taken to pack the order, any shortages, errors or damages must be reported via email. In the case of damaged goods, please retain the product and contact us within 7 days of receipt.
For orders placed within Mairi Helena, agreed returns must be delivered prepaid to Mairi Helena, 9/2 Garscube Terrace, Edinburgh, EH12 6BW, within 7 days from arrival date, uncut and in original condition.
The following is not returnable;
Treated or otherwise used merchandise; any cut merchandise.
All artwork and designs are copyright/licensed to Mairi Helena. Designs and images cannot be reproduced or transmitted in any form without prior permission.
Please refer to www.mairihelena.co.uk/shop for an online directory of products and design options.
Our merchandise is not guaranteed against fading or shrinkage through cleaning, steaming and exposure to the sun or effects of wear. It is the buyer’s responsibility to request cuttings of current stock for approval, especially when ordering coordinating textiles and wallpapers.
We are not responsible for the application or installation of Mairi Helena’s merchandise. Mairi Helena’s textiles are not treated or backed. Costs and arrangements for all special treatments are the responsibility of the buyer.
Please note that there may be a small degree of shrinkage on our printed fabrics. This is not constant and may vary from roll to roll.
Any irregularities and variations in the weave of our fabrics are in no way to be considered defects. They are a characteristic of natural fibre.
Velvet fabrics are resistant to ignition source 0 = smouldering cigarette. If the fabric is used for domestic upholstery purposes, it must only be used over a schedule 3 interliner, OR be F. R treated to meet ignition source 1 = match.
Please note Mairi Helena has not personally performed any additional FR treatment or testing on her fabric range.
Fabric care: Dry Clean Only.
Wallpapers are fire rated for commercial use.
Paste the wall application is required.