TERMS & CONDITIONS

 

TERMS & CONDITIONS

Here we would like to set out the terms and conditions under which we, Mairi Helena, operate. If you browse this website and place an order, you are agreeing to comply with these terms and conditions as explained below. Our VAT number is 164 4241 23.

PRODUCT AND THE WEBSITE

Mairi Helena reserves the right to change the website at any time. All prices shown include VAT but do not include delivery costs.

The photographs on this website are representations of the product and the product received may differ slightly in appearance due to the handmade nature of the work. The representation of the colours are as accurate as the photographic process will reasonably allow.
Photographs on this website are not to scale and so please check the product dimensions before purchasing.

If we are unable to supply the products, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the products.
We reserve the right to cancel purchases for any reason and provide a full refund if payment has been made.

ORDERS & DELIVERY

Provided the product is in stock, you will receive your order within 7 working days (UK Mainland deliveries). Should your item be temporarily out of stock, we will notify you as soon as possible of any anticipated delay to your order. Products requiring to be created carry a lead time of 3-4 weeks (for example Mairi Helena fabric and wallpaper which are largely printed to order).
Credit and debit card orders are securely processed by Paypal.
A delivery charge will be applied at the checkout as appropriate.

The standard postage cost for cushions and lampshades is £3.50. Larger orders such as fabrics and wallpapers are £10. These costs are applicable to UK Mainland only. Mairi Helena operates by a courier postal service and so your package will require a signature to acknowledge delivery.

The signature of the person accepting the delivery at the delivery address will be proof that the product has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery, you will receive a card notifying you of attempted delivery.
All risks in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on the delivery of the product to the address you specify in your order.

DELAY OF DELIVERY

We will endeavour to deliver your item within the specified time scales. However we shall not be held responsible for any delay or failure in performance for any cause beyond Mairi Helena’s control.

INTERNATIONAL ORDERS

Mairi Helena welcomes International orders. Shipping costs are variable to overall weight of the final order and are outlined upon confirmation of address details entered at the shopping cart. Please allow 3-4 weeks for delivery of larger items (i.e. wall art canvases and frames). Should you have any queries upon shipping and costs then please do not hesitate to contact us at: info@mairihelena.co.uk

RETURNS POLICY

We will happily offer an exchange or refund on most items within 14 days of the purchase date.
Products which we are unable exchange, refund or cancel are: –

– Products which have been personalised for you

– Made to order or measure products, for example any cut merchandise such as Fabrics

We are not under obligation to accept return of surplus wallpaper rolls that have been ordered in error.

This does not affect your statutory rights.

If a product is faulty, please notify us within 24 hours of receipt. Goods that have experienced reasonable wear and tear will not be considered faulty.
The item is considered your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. However delivery charges will of course be refundable where goods are faulty and a refund is made. Please allow 7 working days for a refund to be processed.

We may amend these terms and conditions from time to time at our discretion without notice to you. Any amendments will be posted here and will supersede any terms and conditions previously published by us.

DISCLAIMER

Our merchandise is not guaranteed against fading or shrinkage through cleaning, steaming and exposure to the sun or effects of wear.

We endeavour to display as accurately as possible the colours of our products on our website. However due to variations in monitor displays, we cannot guarantee that the website display of colours will be accurate. It is the buyer’s responsibility to request cuttings of current stock for approval, especially when ordering coordinating textiles and wallpapers. With regards to fabric and wallpaper the shade may vary slightly from one printing batch to another.

We are not responsible for the application or installation of Mairi Helena’s merchandise. Mairi Helena’s textiles are not treated or backed. Costs and arrangements for all special treatments are the responsibility of the buyer.

SPECIAL NOTES

Fabrics

Please note that there may be a small degree of shrinkage on our printed fabrics. This is not constant and may vary from roll to roll and so fabric measurements are approximate. Please allow +/- 3 cm variance on sizes stated. These may be more apparent if orders are placed at different times. Any irregularities and variations in the weave of our fabrics are in no way to be considered defects. They are a characteristic of natural fibre.

Fabrics will only be sold in full metres.

Please note Mairi Helena has not personally performed any FR treatment or testing on her fabric range. Fabrics are supplied without any soil or flame retardant coatings.

Fabric care: Dry Clean Only.

Wallpapers

All wallpapers are sold in full rolls approximately 10m in length.

Paste the wall application is required. All wallpaper rolls come with hanging instructions which can be found rolled inside the wallpaper roll once opened from its packaging. Any papers that are hung in the wrong direction or repeat are the responsibility of the buyer not Mairi Helena. All surfaces must be properly prepared, and if in doubt we recommend that you consult a competent / qualified decorator. We accept no responsibility for papers that are not hung properly.

INTELLECTUAL PROPERTY RIGHTS

You recognise that Mairi Helena owns all copyright and related intellectual property rights in and relating to this website unless expressed otherwise.

No contents of this website (including but not limited to text, images, graphics, photographs, audio, underlying source code and software) can be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior written consent. Any unauthorised use of the material of Mairi Helena may infringe copyright laws, trade mark laws, the laws of privacy and publicity, and communications regulations and statutesPlease email us at info@mairihelena.co.uk with any queries around this issue.

GDPR & PRIVACY POLICY

If you browse this website and place an order, you are agreeing to comply with our Privacy Policy